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Tips

7 Amtrak Hacks That Can Save You Money

By Bennett Kleinman
Read time: 5 minutes
May 4, 2026
Updated: May 4, 2026

7 Amtrak Hacks That Can Save You Money

By Bennett Kleinman
Author
Bennett Kleinman
Bennett is a New York City-based staff writer for Daily Passport. He previously contributed to television programs such as the Late Show With David Letterman, as well as digital publications like the Onion. Bennett has traveled to 48 U.S. states and all 30 Major League Baseball stadiums.

While riding on Amtrak is becoming increasingly popular, it often doesn’t come cheap. Even a one-way, short-haul coach fare can cost hundreds of dollars depending on the route and date. But frequent Amtrak riders know that there are several ways to save on your booking, though the methods may not always be obvious. Check out seven underrated ways to save on Amtrak tickets.

Book Early

Woman working at desk with laptop and notepad
Credit: © Moon Safari/stock.adobe.com

While you may be tempted to wait to see if prices drop closer to your departure date, as sometimes happens with hotels, that rule typically doesn’t apply when it comes to Amtrak. Amtrak recommends you book sooner rather than later to secure the lowest fare for your trip. Travelers can reserve a seat as far out as 11 months in advance. This isn’t just a clever marketing tactic; trusted travel bloggers such as the YouTube channel Grounded Life Travel and Martin Soto agree that booking early leads to cash savings.

Buy Rail Passes

Amtrak rider validating ticket on machine
Credit: © Ivan Pantic—E+/Getty Images

If you’re planning to take multiple Amtrak rides over several weeks, it may be in your best interest to book a special pass. There are three types of passes to choose from; they all provide discounted fares compared with booking multiple trips individually.

One option is the Multi-Ride Pass, which is ideal for commuting between the same two destinations. Riders can buy either a monthly option or a 10-ride pass good for a 45- or 90-day period, depending on the stations you choose. Then there’s the USA Rail Pass, which costs a flat rate of $499 and allows you to ride on 10 separate Amtrak trips over a 30-day period once the first trip is taken. That comes out to less than $50 per ride. Lastly, the California Rail Pass permits seven individual days of unlimited Amtrak travel within California over a 21-day period. Discounts differ based on destinations and dates of travel, but expect to save no matter which option you go for.

Take Advantage of Share Fares

Group of train riders in their seats
Credit: © stockmanushots/stock.adobe.com

Amtrak Share Fares can be used on coach seats booked for up to eight passengers under the same reservation. Savings kick in when you book for three people (15% off each ticket), increasing up to 60% for a party of eight. Discounts are automatically applied when booking through this page, or by applying code “V291” if booking through the Amtrak app. In either case, you must do so at least two days in advance to receive the savings. It’s also worth noting that Amtrak offers travel discounts for groups of 15 or more; contact Amtrak directly for further info.

Be a Night Owl

Amtrak rider looking out train window at city skyline lit during evening
Credit: © Agnieszka Olek/Caia Image/stock.adobe.com

Traveling late at night or early in the morning may be in your best interest if you’re trying to save money on Amtrak rides. Amtrak’s Night Owl fares offer steep discounts compared with typical daytime fares, but these rates are limited to rides between 7 p.m. and 7 a.m., and they’re available only on trains along the Northeast Corridor. (This is Amtrak’s busiest route, connecting big cities such as Boston, New York, Philadelphia, and Washington, D.C.) 

Precise rates vary depending on your destinations and dates, but the Amtrak website lists sample coach seats for as little as $10 between New York City and Newark Liberty Airport, $15 between New York and Philly, and $25 from New York to Boston or D.C.

See if You Qualify for Special Discounts

Amtrak rider standing by doors
Credit: © franz12/stock.adobe.com

While discounts aren’t available to all Amtrak riders, eligible passengers can save 10% to 50% on their rides. For example, seniors (anyone 65 or older) can take advantage of a 10% discount on most fares, and are also eligible to save up to 50% on routes such as the Downeaster in New England. Be sure to provide proof of age if asked on board the train.

Students are eligible for discounts, too. Anyone with a valid student ID ages 17 to 24 can save 15% on bookings made at least one day in advance of their trip. Children ages 2 to 12 traveling with an adult also save up to 50%. And disabled travelers are eligible for savings of 10% to 50% on select routes, while veterans and active military personnel can get 10% off. You can also check here for any other deals or discounts that may be available.

Apply for an Amtrak Credit Card

Amtrak passenger tapping credit card on payment terminal
Credit: © Caia Image—Collection Mix: Subjects/Getty Images 

Plan to travel Amtrak frequently? Consider applying for an Amtrak credit card. The no-annual-fee Amtrak Guest Rewards Mastercard offers perks such as double points on Amtrak travel, a 10% rebate for onboard food or beverage purchases, and 12,000 bonus points for meeting certain criteria after sign-up.

For a $99 annual fee, the Amtrak Guest Rewards Preferred Mastercard, offers triple points on Amtrak travel, a 20% rebate for onboard food and drink purchases, and 20,000 bonus points. It also comes with benefits upon activation and future anniversaries, such as complimentary companion coupons, free seat-class upgrades, and access passes to station lounges.

Join the Rail Passengers Association

Amtrak train on tracks
Credit: © Laser1987—iStock Editorial/Getty Images 

The Rail Passengers Association is a nonprofit advocacy group for U.S.-based rail travel, and members receive discounts on Amtrak tickets. An annual individual membership costs $40 — or $30 for seniors, $20 for students, and $60 for a family of four. But if you plan to use Amtrak frequently, you can make that membership fee back easily, as you’ll receive 10% off the lowest available fare on most Amtrak trains. The only catch is you need to make your booking at least three days in advance. Just be sure to travel with your membership card handy, as the conductor may request to see it during the journey.

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Tips

7 Hidden Hotel Fees To Watch Out For

By Cynthia Barnes
Read time: 4 minutes
May 4, 2026
Updated: May 4, 2026

7 Hidden Hotel Fees To Watch Out For

By Cynthia Barnes
Author
Cynthia Barnes
Cynthia kicked around the world for a while before landing in Colorado. Her work has appeared in Food & Wine, the Boston Globe, and National Geographic, among others. She loves dives — both scuba and bars — baseball, the Oxford comma, and live music.

While surprises and unexpected discoveries can be among the most memorable parts of a vacation, no one wants a surprise at hotel checkout in the form of unexpected expenses. But many hotels, like airlines, have realized that extra fees add profit to their bottom line, and have tacked on an unpleasant array of revenue-enhancing add-ons. In 2025, the U.S. Federal Trade Commission enacted a ban on so-called “junk fees” in an effort to eliminate misleading pricing practices on hotels, vacation rentals, and ticketing to live events. But careful consumers should still pay close attention when they’re booking — and during their stay. Here are some charges you’ll want to be aware of before your next getaway.

Resort or Destinations Fees

Hotels along the Las Vegas Strip
Credit: © travelview/stock.adobe.com

Though unpopular, resort fees have become increasingly common. And these mandatory daily amenity charges can be significant. In extreme cases — we’re looking at you, Las Vegas — they may be three or more times the cost of the room itself! 

Fortunately, the FTC now requires those charges to be shown up front, but they can be easy to miss among the many other mandatory taxes and surcharges. Use any third-party aggregator you like to compare a number of hotels at once, but it’s usually best (and the same price) to book directly from the hotel’s website. And when checking out, it’s always a good idea to take a screenshot of your confirmation and price, just in case there’s a last-minute attempt to add on an extra fee that wasn’t disclosed during booking.

Related: 4 Helpful Tips to Avoid Paying Hotel Resort Fees

Incidental Credit Card Holds

Hotel front desk employee swiping customer's credit card
Credit: © DragonImages/stock.adobe.com

Charging meals or spa services to your room can be convenient, but the holds that hotels place on your credit card at check-in can put a serious crimp in your cash flow. Depending on the hotel, these temporary authorizations can range anywhere from $25 to a whopping $250 per night. In addition, some hotels will not accept debit or prepaid gift cards. It’s always good practice to inform your financial institution when you’ll be on the road, and to check with the hotel when booking or checking in to see how much of a temporary hold to expect.

Room Service Charges

Person holding a cup of coffee in bed
Credit: © Soloviova Liudmyla/stock.adobe.com

Break out the magnifying glass before calling down for that coffee. In addition to paying super-premium prices — $16 bottled water, anyone? — hotels will often stack delivery and service charges of 20% or more onto your tab, and usually, there’s an extra line on your check to add an additional gratuity for your delivery person. Extra charges for to-go containers and even more expensive fees for real plates and cutlery are increasingly becoming the norm, and some hotels are removing ice machines and tacking on a fee for that, too. (If your room is equipped with an ice bucket, make sure there’s a liner to avoid contamination.)

Related: A Handy Guide to Ordering Hotel Room Service

Parking Fees

Driver taking ticket from parking lot
Credit: © Volodymyr_sh/stock.adobe.com

Parking fees are big revenue generators for hotels, especially in major cities. Thankfully, hotels that have instituted mandatory parking fees — even if you don’t have a car — must now disclose them up front. If you have a big SUV or a rooftop rack, you may be hit with an even higher surcharge. Check for lots near the hotel with an app like SpotHero and compare prices before handing your keys over to the valet.

Wi-Fi Charges

Hotel guest using laptop on bed
Credit: © Mediaphotos/stock.adobe.com

Hopefully, your hotel will offer complimentary Wi-Fi in both your room and in common areas. If it doesn’t, check in advance to see if the daily charge is per room or per device. Families with tablets and laptops and phones can quickly rack up a hefty bill, although not the $1,000 per device fee that Marriott once charged conference attendees. Many chains offer complimentary Wi-Fi for members of their loyalty programs, so it may be worth signing up.

Related: Is It Safe to Use Hotel Wi-Fi?

Early Check-In and Late Check-Out Fees

Hotel guest reviewing folio with front desk employee
Credit: © Nina L/peopleimages.com/stock.adobe.com

If rooms are available, hotels may be happy to let you check in early or leave a little late, but they may also charge a hefty price for the privilege. These fees can range from $25 to $50 or more, but the hotel needs to disclose the fee in advance.

Automatic Gratuities

Change and receipt on tray
Credit: © New Africa/stock.adobe.com

Generous tips are always appreciated by employees. But whether it’s for housekeeping, spa treatments, or room service, make sure that the hotel hasn’t already added on an automatic service charge.

Related: How Much Should You Tip at Hotels?
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Outdoors

The 10 Driest Cities in the U.S.

By Bradley O'Neill
Read time: 5 minutes
May 4, 2026
Updated: May 5, 2026

The 10 Driest Cities in the U.S.

By Bradley O'Neill
Author
Bradley O'Neill
Bradley is an English travel writer who’s wandered through 50-plus countries and lived on four continents while chasing waves, the perfect pint, and family adventures. Bradley's work has appeared in publications such as Skyscanner and Matador Network, and he now splits his time between Buenos Aires and Uruguay.

In some U.S. cities, rainy days are all too common. In others, dry skies are the norm for the vast majority of the year. Using long-term data from the National Oceanic and Atmospheric Administration, the rankings below highlight the major U.S. cities that consistently average under 20 inches annually. They share one thing in common: geography. Every city is located in the American West, where rain shadows and desert climates shape daily life.

10. Salt Lake City, Utah

Wasatch Mountains outside of Salt Lake City, Utah
Credit: © Victor Ditommaso/Wirestock/stock.adobe.com

Annual precipitation: 15.5 inches

Salt Lake City and the surrounding region’s dry climate is reflected in the shrinking Great Salt Lake. As an endorheic basin with no outlet, the lake depends entirely on inflow, with water lost only through evaporation. But years of drought have pushed levels to historic lows and sparked efforts to restore it. The aridity does come with an upside: Blue skies and little rain allow for superb hiking in the Wasatch Mountains. 

9. Denver, Colorado

Park with Denver skyline and Rocky Mountains in background
Credit: © SUDIO 1ONE/stock.adobe.com

Annual precipitation: 15.4 inches

Despite being the capital of one of the country’s snowiest states and on the doorstep of top-notch ski resorts, Denver is a surprisingly dry city. Its location in the rain shadow of the Rocky Mountains, a semi-arid climate, and low humidity combine to contribute to scorching summer months. Getting outdoors is part of Denver’s cultural fabric, however, especially for concerts at Red Rocks Amphitheatre

8. Los Angeles, California

Palm tree-lined street overlooking downtown L.A.
Credit: © Chris/stock.adobe.com

Annual precipitation: 14.3 inches

L.A.’s reliably dry weather is welcome news for sightseeing, whether you’re exploring the glitz of Beverly Hills or bar hopping along Sunset Boulevard. The aridity largely comes down to persistent Pacific high-pressure systems that deflect storms offshore. The city has previously recorded dry spells of nearly 200 consecutive days, and forecasters predict over 100 days annually hitting 95 degrees Fahrenheit or more in the coming decades.

7. San Jose, California

Park and high-rises in downtown San Jose
Credit: © dragan1956/stock.adobe.com

Annual precipitation: 13.5 inches

If you’re planning a summer trip to San Jose, the odds of rainy interruptions are almost nonexistent. From June through August, the city averages only around 0.2 inches of rainfall. In 2018, the National Weather Service reported a 218-day dry spell for the city and neighboring Mountain View. Shoreline Lake Park is a favorite outdoor escape, offering golf, boating, and biking trails. 

6. Fresno, California

Sign for Van Ness Avenue in Fresno, California
Credit: © Nick Fox/stock.adobe.com

Annual precipitation: 11 inches

Fresno sits in the heart of California’s San Joaquin Valley with a Mediterranean climate that guarantees mild year-round temperatures. The city’s 288 annual sunny days on average are accompanied by long, dry, and hot summers with highs in the 90s. Fresno is a popular base for visiting nearby natural wonders such as Kings Canyon, Sequoia, and Yosemite national parks. If you ever need to escape a brief shower — or the heat — Forestiere Underground Gardens offers a network of subterranean, catacomb-like courtyards and passageways. 

5. Tucson, Arizona

Brightly painted buildings in Tucson, Arizona
Credit: © Andy/stock.adobe.com

Annual precipitation: 10.6 inches

The first of two Arizona cities to make the list of America’s driest cities, Tucson has a desert climate responsible for long stretches of uninterrupted sunshine. In 1950, 114 consecutive days went by without measurable rain. Surrounded by mountains in the Sonoran Desert, the city typically receives its minimal rainfall during the monsoon season from mid-June through September. When it’s dry, the weather is ideal for discovering the historical Barrio Viejo neighborhood and nearby Saguaro National Park.

4. San Diego, California

Sign for the historic Gaslamp Quarter in San Diego, California
Credit: © bennymarty/stock.adobe.com

Annual precipitation: 9.8 inches

The weather in San Diego is famously consistent: mild, dry, and rarely extreme. The city averages only 41 days a year with measurable rain, while a Mediterranean climate keeps temperatures hovering around the 60s in winter and 70s in summer. Dramatic heat spikes are uncommon, although Santa Ana winds occasionally increase temperatures with dry desert air. The options for beach and surf days are all but endless, and there’s rarely a bad time for walking Sunset Cliffs Natural Park.

3. Riverside, California

View from Mount Rubidoux in Riverside, California
Credit: © Marcos/stock.adobe.com 

Annual precipitation: 9.4 inches

Riverside’s dry, sun-soaked climate was a catalyst for California’s citrus industry, which began in 1873 with the planting of two orange trees. While the groves are mostly gone, the story lives on at California State Citrus Park, where preserved orchards and exhibits showcase the state’s agricultural boom. Set in the Inland Empire, Riverside experiences summer highs in the 90s and above but mild winters with daily highs commonly in the 60s. 

2. Phoenix, Arizona

Cacti in desert outside of Phoenix, Arizona
Credit: © jon manjeot/stock.adobe.com

Annual precipitation: 7.2 inches

Hot, sunny conditions are the norm in Phoenix, which anchors the aptly named Valley of the Sun metro area. Arizona’s capital is the hottest major city in the U.S., averaging 111 days reaching 100 degrees Fahrenheit or higher. Its desert location in the Sonoran Basin, combined with clear skies and low humidity, keeps rainfall scarce and sunshine abundant. While you’ll have to work to stay cool and hydrated, outdoor activities around Camelback Mountain and tours of the Desert Botanical Garden can usually be enjoyed without worrying about being washed out. 

1. Las Vegas, Nevada

Hotels and attractions on the Las Vegas Strip
Credit: © diegograndi/stock.adobe.com

Annual precipitation: 4.2 inches

Las Vegas is the driest major city in the United States. Mountain ranges to the west, namely the Sierra Nevada and Spring Mountains, act as natural barriers, blocking Pacific moisture from entering the valley. The dryness is paired with summer temperatures frequently in the triple digits. While it can be difficult to gauge the time of day inside world-famous casinos, Las Vegas has plenty more to offer outdoors, including the nearby Valley of Fire State Park.

Related: These Are America's 10 Sunniest Cities
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Tips

Your Business-Class Ticket May Soon Come With Fewer Perks

By Bennett Kleinman
Read time: 4 minutes
May 4, 2026
Updated: May 4, 2026

Your Business-Class Ticket May Soon Come With Fewer Perks

By Bennett Kleinman
Author
Bennett Kleinman
Bennett is a New York City-based staff writer for Daily Passport. He previously contributed to television programs such as the Late Show With David Letterman, as well as digital publications like the Onion. Bennett has traveled to 48 U.S. states and all 30 Major League Baseball stadiums.

While business-class plane tickets are typically priced much higher than economy class, the comforts and conveniences can be well worth the added cost. But the experience in business class may be shifting, as one major U.S. airline is now offering new pricing tiers for premium seating. Will this be a move that makes business-class tickets more affordable? Or are critics right in believing that it will end up making you pay more for perks that used to be included? Here’s what you can expect from United’s new “basic” business class.

United’s New “Basic” Business Class

Chart detailing what's included in each type of United Polaris fare
Credit: Image courtesy of United Airlines 

In April 2026, United announced plans for new segmented fare options for United Polaris, the name of the airline’s business class on long-haul international, transcontinental, and select Hawaii flights. Prior to the announcement, United offered two categories of business-class tickets: refundable and nonrefundable. Under the new system, Polaris tickets will be divided into three tiers: flexible, standard, and base.

Flexible, the most expensive tier, is essentially the new name for the refundable category, while standard mirrors the previous nonrefundable option. Base, now the lowest option, is new. And while base seating is more affordable than the flexible or standard tiers, it comes with restrictions.

Base Polaris tickets do away with some perks that many travelers value — and are used to seeing for premium fares. For instance, flexible and standard-tier seats come with free seat selection, two free checked bags, travel credits and refunds, and access to United Polaris lounges. 

However, with a base Polaris ticket, you can’t select your seat without paying a fee (if you don’t, one will be assigned automatically at check-in), you can bring only one free checked bag, refunds are prohibited, you’ll have to pay a cancellation fee to receive a future travel credit, and you’re not allowed inside the United Polaris lounge (though you can use the less premium United Club). 

On top of that, you’ll also earn fewer miles and points than those who book at the higher-priced tiers. However, you will still have access to the same lie-flat seating, dedicated service, and curated food and drink that other United Polaris passengers get.

Cost and Availability

Polaris cabin on United Airlines Boeing 787
Credit: Image courtesy of United Airlines

As of the time of writing, United has rolled out the base Polaris option in select markets and plans to expand it in more markets later this year. But we do have an idea of what you can expect to pay. 

For example, a round-trip base Polaris ticket from Newark, New Jersey, to Lima, Peru, this June costs $3,191 as of this writing. That’s $400 cheaper than the standard tier, and $900 cheaper than flexible. Based on further research, it seems these upsells between tiers are consistent across routes where the new fares are available.

On the surface, the $400 savings from booking a base ticket may seem attractive, but those savings can quickly evaporate if you want to check a second bag (an extra $100) or pick your seat. And if you need to change your flight, you’ll have to pay a fee to do so.

Comparisons to Basic Economy

Snack bar behind economy-class seats on United Airlines
Credit: Image courtesy of United Airlines 

“Basic” business class is still a relatively new concept, and United is the first U.S. airline to introduce it. It shares similarities with the idea of basic economy, which was unveiled in the 2010s. While airlines sold basic-economy tickets as a more affordable option, in practice, it mostly resulted in reduced value for the same price

Before basic economy, you might have been able to purchase a seat from Miami to Chicago for $200, which included a checked bag and seat selection. But after airlines introduced basic economy, they didn’t make those tickets cheaper — that same seat now cost $200 without the bag and seat selection. If you wanted those perks, you’d have to pay for a more expensive fare.

Given how basic economy was unveiled and priced, some critics are expecting the same trajectory for basic-business-class tickets. Airlines are going to tout these tickets as being more affordable, but they may be priced similarly to what was available before — only without many of the perks.

International Equivalents

View of private pods in Air France business-class cabin
Credit: © BERTRAND GUAY—AFP/Getty Images

“Basic” business class has been around for several years in Europe. For instance, Air France and the Dutch-based KLM offer “business light.” Much like United’s base tier, business light restricts seat selection, lounge access, and other amenities. In terms of price, the cost of a business-light ticket averages out to about 100 euros ($117 USD) cheaper than the next level up, and roughly 150 euros ($176 USD) cheaper than buying the highest-tier business-class seat.

Lufthansa also recently introduced a “light” business class fare, limiting passengers to a single checked bag, charging a seat selection fee of 80 to 120 euros ($94 to $141 USD), and imposing a higher fee to make any changes. 

Featured image credit: Credit: © Jacob Lund/stock.adobe.com

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Tips

Your Next Flight Could Have Phone Calls

By Peter Vanden Bos
Read time: 3 minutes
April 30, 2026
Updated: April 30, 2026

Your Next Flight Could Have Phone Calls

By Peter Vanden Bos
Author
Peter Vanden Bos
Peter is a Toronto-based journalist, editor, content strategist, and self-professed avgeek with 15 years of experience covering all things travel. Prior to joining Daily Passport, he oversaw newsletter publication for Travelzoo. His favorite destinations to explore include Japan, France, Chile, New Zealand, and his adopted home country of Canada.

How would you feel about phone calls on your next flight? Though traveling by plane certainly comes with its fair share of annoyances these days, until recently, voice and video calls haven’t been among them. In fact, airplane cabins are — or were — one of the few public places without people loudly gabbing on FaceTime or taking business calls. But one airline recently started permitting voice and video calls over in-flight Wi-Fi for the first time. Could other airlines follow suit?

British Airways Allows In-Flight Calls

Pamphlet detailing British Airways' Starlink Wi-Fi
Credit: Image courtesy of British Airways 

Flying across the pond soon? Aside from being prepared for the new entry requirements, you may want to pack a pair of noise-canceling headphones if you’re traveling with the U.K.’s flag carrier. 

In March 2026, British Airways debuted its first plane with free Starlink Wi-Fi, which the airline plans to install on its entire fleet by the end of 2028. Starlink has become a popular choice for airlines as of late, with many opting to install it fleetwide due to its fast speeds, similar to what you’d find on the ground. 

As part of the rollout, British Airways updated its Wi-Fi policy to state that, in addition to streaming and scrolling, passengers can now make video calls over Starlink Wi-Fi. Previously, the airline’s website stated that “text and phone call functions can only be used whilst boarding, waiting to leave stand (as instructed by your crew), and taxiing to stand.”

Perhaps in anticipation of the fact that such a move might stir up controversy, the airline added to its policy: “We ask that you’re mindful of volume — use headphones and keep your voice low to avoid disturbing others.”

Are U.S. Airlines Following Suit?

Passenger using phone and laptop in business-class seat
Credit: Image courtesy of British Airways 

The short answer: for now, no. But that could change. In the U.S., the Federal Communications Commission bans phone calls using a cellular network during flight. However, there’s no similar rule in the U.S. that explicitly prohibits Wi-Fi calling in-flight. (British Airways’ policy is for calls made over Wi-Fi, so airplane mode stays on.)

That leaves it up to the airlines, and several of them have announced the rollout of next-gen Wi-Fi with speeds that could support video calls. For example, United Airlines is in the process of rolling out Starlink across its entire fleet; Alaska Airlines will begin installation this fall.

That means we’ll have to wait to see if they follow the lead of British Airways. In the meantime, a spokesperson for United told USA Today that the airline is “not making any changes to its onboard call policy.” (American, a joint-venture partner with British Airways, declined to comment.) 

If U.S. airlines do start permitting video calls on board, it will surely ignite another wave of debates about plane etiquette. But on a related front, United recently started cracking down on passengers who don’t use headphones — now, they could be banned from flying with the airline. 

Featured image credit: Courtesy of British Airways

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Tips

10 Mistakes American Tourists Make in Europe

By Julia Hammond
Read time: 7 minutes
April 30, 2026
Updated: April 30, 2026

10 Mistakes American Tourists Make in Europe

By Julia Hammond
Author
Julia Hammond
Julia is a U.K.-based travel writer whose work has been featured in The Independent, The Telegraph, The New Zealand Herald, and Culture Trip, among others. She’s an enthusiastic advocate for independent travel and a passionate geographer who has had the privilege of traveling to more than 130 countries in search of a story.

If you’re planning a European vacation, the vast array of destinations to choose from and the wide variations in everything from climate to culture can seem overwhelming. And then there’s the question of how to really immerse yourself once you get there: No one likes to stick out like a sore thumb, so blending in like a pro is a key element of a successful trip. Next time you venture across the pond, avoid these 10 mistakes American tourists make in Europe, and you’ll fit right in with the locals. 

Overstuffing Your Itinerary

Two people on mountain bike ride in Europe
Credit: © Uwe/stock.adobe.com

With so much to see and relatively little paid time off, American tourists can be forgiven for wanting to rush around ticking off the sights. But consider the emerging trend of slow travel, which encourages us to spend more time in each place so we can really take it in. After all,  travel is better when it’s not simply checking items off a list, and if you won’t have time to see everything anyway, why force it? 

Instead, focus on experiential travel — immersive activities that will make a lasting impression. A few ideas: Track bears in a Romanian forest, take a Sound of Music-themed cycling tour in Austria, stand-up paddleboard or kayak through the tranquil Lofoten Islands in Norway, or ride the world’s fastest zipline in Wales. Also, try not to squeeze too many countries into one trip: Just because a border is there doesn’t mean you have to cross it. 

Forgetting That Each Country Is Very Different

Woman beside man pointing to something in distance
Credit: © Alberto/stock.adobe.com

Failing to appreciate cultural influences and linguistic differences is a mistake tourists — Americans or otherwise — often make. There are 44 countries in Europe; local etiquette, long-standing traditions, and even architecture vary just as much as the climate and landscape. 

Wherever you go, it pays to pick up a few phrases in the local language, as not everyone is going to speak English, particularly in areas not frequented by many overseas tourists. The European Union alone recognizes 24 official languages, and there might be as many as 200 to 300 others spoken across the continent as a whole. 

Sticking Only to Cities

Village in the shadow of the Dolomites in Italy
Credit: © JFL Photography/stock.adobe.com

With so much to see and relatively little time to fit it all in, it’s tempting to stick to Europe’s big cities. However, don’t overlook its beautiful countryside, villages, and small towns

Instead of sightseeing in Munich, for instance, you could hike alongside the Leutasch Gorge and immerse yourself in the delightful frescoed buildings of Mittenwald. Or you could switch out Rome for the fascinating sassi (cave dwellings) of Matera or the craggy peaks and turquoise lakes of the Dolomites. And rather than hit overcrowded Paris, you could hop on a train south to Provence and explore the wildlife-rich Camargue or the lavender fields and vineyards of the Luberon. In Belgium, ditch busy Brussels for the grassy dunes and golden sands of the Vlaamse Kust (Flemish Coast), reaching it via the world’s longest tram route from De Panne to Knokke-Heist.

Relying Solely on Familiar Hotels

Traditional trullo stone guest house in Puglia, Italy
Credit: © e55evu/stock.adobe.com

When it comes to facilities and amenities, there’s often a big difference between chain hotels and independently run guesthouses. While it can be tempting to use your hard-earned points for discounted rates or free nights with the brand you use most regularly, you could find that you miss the most characterful stays as a result. 

See: sleeping in a trullo in Puglia, staying in a converted prison that’s now a hostel in Slovenia, or waking up in Rotterdam’s famous cube houses. In fact, many of Europe’s most historic buildings have been repurposed as visitor accommodations. While some may lack amenities such as air conditioning and elevators, it could be worth a little inconvenience to say you’ve slept in a castle, centuries-old monastery, or medieval palace.

Eating Too Fast

Fast-food meal of burger and fries
Credit: © leungchopan/stock.adobe.com

Because many of us are used to it at home, and with time at a premium on vacation, it’s easy to understand why quick sit-down meals or even fast-food runs hold such appeal. However, that’s missing the point: Sampling local dishes is as much a part of a European trip as sightseeing. Italy was the birthplace of the Slow Food movement, which started as a knee-jerk reaction to a McDonald’s restaurant opening beside Rome’s Spanish Steps. It has since grown into an organization that has supporters across the continent and beyond. 

Many destinations in Europe celebrate sustainable local food and champion artisan producers — an ideal choice for tourists seeking a more authentic experience. Indeed, Europeans embrace the concept of “slow” in all its forms — dinner in many countries tends to be a social affair that lasts all evening (though start times vary). Don’t expect servers to rush you or the check to appear while there’s still food on the table — you’ll have to ask for it. 

Tipping at U.S. Rates

5-euro note under empty cup of espresso
Credit: © Ekaterina Pokrovsky/stock.adobe.com

Tipping is an essential element of the service industry in the U.S., but the same can’t be said for similar jobs in Europe. The amount that customers are expected to tip — if at all — not only is far lower than it is in the U.S., but also varies considerably between countries

In some places, like the U.K., it’s normal practice to add a 10% to 15% gratuity to the check when dining out. In Germany, however, you can simply round up the total and indicate you aren’t expecting any change. In Iceland, locals won’t add gratuity at all. While your server may appreciate the extra cash, tipping the way you would back home is frowned upon by locals keen not to have to do the same. It can be seen as an unwelcome culture shift, an Americanization of European ways.

Related: Where Is Tipping Considered Rude? Tipping Rules You Need to Know

Expecting To Pay in Cash

Person taking U.S. dollars out of purse
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In many European countries (Germany’s a notable exception), payment using contactless cards is increasingly the norm, replacing cash altogether. Be sure to select the local currency when given the option, as the exchange rate is more favorable; if you choose the U.S. dollar option on the payment terminal, stores and restaurants can set their own rate or add extra conversion fees. 

For those occasions where you may need notes and coins, it’s advisable to withdraw a small amount of cash from an ATM (preferably not one in a busy tourist area) and check to make sure you won’t be charged an additional commission. You’ll pay more to exchange currency at an airport kiosk. 

Related: Avoid These 6 Common Currency Exchange Mistakes

Not Familiarizing Yourself With Public Transportation

Tram stopping at station
Credit: © Berit Kessler/stock.adobe.com

In Europe, more often than not, public transportation is widely available and affordable — throughout Luxembourg, it’s actually free. Driving yourself around in a rental is a rookie error that could translate to bumping over city cobblestones or navigating impossibly narrow alleyways. And finding a space to park while you’re still getting used to a stick shift is guaranteed to suck the fun out of any vacation, so let someone else take the wheel instead. 

Do a little homework, though, so you know the basics about how to buy a ticket and when you’ll need to validate it, too. Also check to see if multiday passes are available, which could save you a considerable amount when riding the metro. For example, the Vienna City Card covers unlimited rides for one, two, three, or seven days, plus offers discounts on museum tickets and local attractions.

Getting in the Way of Commuters

Person waiting on train platform with luggage
Credit: © Sergii Mostovyi/stock.adobe.com

Sometimes, when exploring a new city, it can be easy to forget that not everyone is on vacation like you are. If you find yourself on the London Underground or Paris Metro when locals are trying to get to work — particularly if you’re carrying heavy luggage with you — you may not experience a warm, friendly welcome. Instead, grab a coffee or enjoy a leisurely breakfast until the morning rush has subsided.

Being Too Loud or Direct

Man talking on speakerphone in front of building
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What’s considered a perfectly acceptable volume for conversations in the U.S. is often louder than Europeans would consider polite. In a recent survey, 70% of European respondents described Americans as “loud.” If you’re looking to blend in when out and about, a good tip is to simply listen to those around you and match their decibel level. Tone down the noise in museums, libraries, restaurants, or on public transport. 

It also pays not to be too direct, as this can be misconstrued as rudeness in many European cultures (though some, like Dutch, Germans, and Scandinavians actually prefer it — again, it pays to do your research). But most of the time, you can begin with a compliment or a chatty greeting about the weather before your actual query, and always remember to say “please” and “thank you” to those who have taken time out of their day to help you.

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Culture

10 States with the Worst Drivers

By Michael Nordine
Read time: 2 minutes
April 30, 2026
Updated: May 4, 2026

10 States with the Worst Drivers

By Michael Nordine
Author
Michael Nordine
Michael is a staff writer for Daily Passport and film critic who writes the weekly newsletter Movie Brief. His writing and criticism have also appeared in the Los Angeles Times, Variety, and the Washington Post, among others. A native Angeleno, his favorite countries to visit are Norway and Japan.

Everyone has thoughts on where the worst drivers live, and it’s usually the same city as them. But because such opinions tend to be vibe-based and informed by anecdotal experience — most of us haven’t been to every state, much less lived in them — we need to look elsewhere for definitive answers. Fortunately, there’s data on which states’ drivers get into the most accidents and wreak havoc on the road in general. Before your next road trip, find out which states have the worst (and best) drivers.

Worst of the Worst

Cars parked on a small town street
Credit: © Mint Images—Mint Images RF/Getty Images 

In 2025, LendingTree published a study of the states with the best and worst drivers, analyzing “tens of millions” of auto insurance inquiries from January 1 to September 30, 2025. The company flagged accidents, DUIs, speeding-related incidents, and general citations (e.g., improper lane usage, failure to yield, not signaling, or following another vehicle closely). 

Perhaps because it wanted to avoid being forgotten, North Dakota is here to claim the title of “worst drivers in the U.S.,” per the study. It had the most incidents per 1,000 drivers last year. The rest of the 10 states with the worst drivers spanned coast to coast, from the Garden State to the Golden State.

  • North Dakota (64 incidents per 1,000 drivers)
  • New Jersey (58.8)
  • Utah (54.6)
  • Rhode Island (52.2)
  • Washington (44.9)
  • Maine (44.1)
  • Idaho (43.4)
  • District of Columbia (42.2)
  • California (41.9)
  • Montana (40.3)

When we zoom in on individual categories in the study, North Dakota again ranks first for speeding specifically. States that are mostly rural are overrepresented here, likely because there are fewer drivers on the road and perhaps fewer opportunities to get noticed by police.

  • North Dakota (11.9 incidents per 1,000 drivers)
  • Utah (9.4)
  • Vermont (7.7)
  • Virginia (5.9)
  • Minnesota (5.4)
  • Arkansas (4.8)
  • Wisconsin (4.6)
  • Maine (4.4)
  • Kansas (4.2)
  • Rhode Island (4.2)

If you focus solely on accidents, however, North Dakota drops out of the top 10, and New Jersey has the unenviable distinction of being in first place. (Interestingly, though Garden State drivers seem prone to accidents, New Jersey actually has the lowest number of speeding incidents.) 

  • New Jersey (31.5 incidents per 1,000 drivers)
  • Rhode Island (29.0)
  • California (28.1)
  • Maine (25.5)
  • Massachusetts (25.4)
  • Washington (24.8)
  • Utah (23.8)
  • North Carolina (22.1)
  • New Hampshire (21.4)
  • Maryland (20.7)

Best of the Best

Main thoroughfare through Crystal Falls, Michigan
Credit: © Gerald Bernard/stock.adobe.com

On the other end of the spectrum are the states with the fewest accidents per 1,000 drivers. Here are the 10 states with the best drivers in the country:

  • Michigan (10 incidents per 1,000 drivers)
  • Colorado (11.7)
  • Florida (11.9)
  • Mississippi (12.8)
  • Minnesota (13.3)
  • West Virginia (13.5)
  • Arkansas (13.8)
  • Illinois (13.9)
  • Missouri (14.2)
  • Delaware (14.3)

Next on the list are Pennsylvania (14.7), Arizona (14.8), New Mexico (15.0), Connecticut (15.0), and Kentucky (15.1).

Related: The Safest Countries for Road Trips

Featured image credit: © Olga Kaya—iStock/stock.adobe.com

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Architecture

6 Buildings That Don’t Look Real

By Julia Hammond
Read time: 5 minutes
April 30, 2026
Updated: April 30, 2026

6 Buildings That Don’t Look Real

By Julia Hammond
Author
Julia Hammond
Julia is a U.K.-based travel writer whose work has been featured in The Independent, The Telegraph, The New Zealand Herald, and Culture Trip, among others. She’s an enthusiastic advocate for independent travel and a passionate geographer who has had the privilege of traveling to more than 130 countries in search of a story.

In a world where many buildings blend together, unusual architecture can lift travelers’ spirits and provoke a reaction. Love them or hate them, you can’t deny these structures get us talking — whether they appear to defy gravity, tease us with their optical illusions, or please us with their unconventional shapes. Some buildings don’t even look like buildings in the first place, yet manage to function just like any other. Explore six of our favorite examples around the world below.

Heydar Aliyev Center – Baku, Azerbaijan

Exterior of Heydar Aliyev Center in Baku, Azerbaijan
Credit: © sforzza/stock.adobe.com

With its futuristic curves and simple white cladding, the award-winning Heydar Aliyev Center, opened in 2012, makes a bigger statement than your average building. It’s the work of renowned firm Zaha Hadid Architects, which won the contract to design a cultural center for Azerbaijan’s capital. Once the former USSR member country gained independence from the Soviet Union in 1991, there was a concerted effort to leave behind the functionality of the Soviet era and embrace modern architecture. 

In a city where skyscrapers are increasingly the norm, the Heydar Aliyev Center’s sleek appearance offers a refreshing change of pace. The use of fluid lines and folds in the building’s fabric is designed to blur the boundary between the building itself and the spacious plaza that surrounds it. The result is an attractive city icon that invites passersby to sit and admire its beauty, or venture inside for regular events and exhibitions. 

Crazy House – Da Lat, Vietnam

Tree-like form of the Crazy House in Vietnam
Credit: © saiko3p/stock.adobe.com

The central Vietnam resort town of Da Lạt is known for its year-round spring climate and French colonial architecture. Set incongruously in the middle of this delightful destination is the Crazy House, also known as Hằng Nga Guesthouse. 

Unconstrained by a client brief, Vietnamese architect Đặng Việt Nga gave her imagination free rein when designing the home, which explains the building’s playfulness. She peppered her unorthodox design with fairy-tale-inspired organic shapes and forms, hoping that those who saw it would feel closer to nature. Indeed, from the outside, the structure looks more like a gnarly old tree than a residence. Inside, each room is dedicated to a different animal, among them kangaroos, tigers, and bears. 

Walt Disney Concert Hall – Los Angeles, California

Stainless steel-clad exterior of the Walt Disney Concert Hall in Los Angeles
Credit: © Bruno Coelho/stock.adobe.com

Frank Gehry’s signature style centered on deconstructivist architecture and curvilinear forms. He experimented with shapes and materials, combining them to create something extraordinary. The Walt Disney Concert Hall in downtown Los Angeles is a case in point. 

Its key attributes are mirrored in the Gehry-designed Guggenheim Museum in Bilbao, Spain, which is a triumph of titanium cladding. The American building’s radical exterior is mitigated by the use of stainless steel, which reflects light and glitters in the L.A. sunshine. As unusual as it is from the outside, inside, the Walt Disney Concert Hall boasts incredible acoustics, in part because Gehry designed it from the inside out. The result is a joyful and uplifting space that aims to trigger an emotional response in the way that music does. 

Inntel Hotels Amsterdam Zaandam – The Netherlands

Colorful, whimsical exterior of Inntel Hotels Amsterdam Zaandam
Credit: © Oleksandr/stock.adobe.com

Traditional wooden houses in the Zaan region of the Netherlands were typically brightly painted in shades of green. They provided the inspiration for this hotel, which somehow manages to be familiar yet outlandish all at once. The firm responsible for the design, Delft-based WAM Architecten, aimed to capture some of the region’s history, including a blue “house” that pays homage to Claude Monet’s work “Het Blauwe Huis (“The Blue House”). 

The building features a striking stacked design, with overhanging sections that might conjure up images of a street performer’s balancing act. Yet, this bold and confident hotel also manages to celebrate classic architectural details — such as those distinctive gable ends — in the process. 

Tianzi Hotel – Hebei Province, China

Striking exterior of the Tianzi Hotel in Hebei Province, China
Credit: © VCG—Visual China Group/Getty Images 

This improbably shaped hotel east of Beijing in China’s Hebei province is guaranteed to make an impression one way or another. It commands attention thanks to its unusual design, constructed to resemble a trio of Chinese deities: Fu, Lu, and Shou. These gods represent good fortune, prosperity, and longevity, respectively. Standing around 136 feet high, the hotel (sometimes now referred to as Fulushou Hotel) has become a tourist attraction in its own right since opening in 2000. 

Nevertheless, its quirky shape created a headache when fitting out the interiors, which are accessed via Shou’s “shoe.” And don’t expect too many others like it — in 2016, the South China Morning Post reported that the Chinese government had grown tired of weird and wacky buildings, and had issued a directive that banned bizarre architecture. 

Zayed National Museum – Abu Dhabi, UAE

The National Museum of the United Arab Emirates seen at night
Credit: © EdNurg/stock.adobe.com

The National Museum of the United Arab Emirates is as much a piece of sculpture as it is a building. Architects Foster + Partners were tasked with creating an impressive landmark to sit at the heart of the Saadiyat Cultural District in Abu Dhabi. The result is five delicate-seeming towers that take their inspiration from the wings of a falcon. 

Together, they provide a “wow” factor but also serve a useful purpose. They are integral to the building’s ventilation system, harnessing a similar technology that’s been used by the Emirates’ traditional barjeel wind towers for centuries. The low-slung structure on which they sit is a representation of the local desert topography — even its color is intentional, reflecting the hues of local sand — while the landscaped garden that surrounds the museum is another reminder of the relationship between people and their environment. 

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Tips

9 Costs Travelers Forget To Budget For

By Jersey Griggs
Read time: 5 minutes
April 30, 2026
Updated: April 30, 2026

9 Costs Travelers Forget To Budget For

By Jersey Griggs
Author
Jersey Griggs
Jersey is a travel and lifestyle writer whose work has appeared in publications such as Condé Nast Traveler, Business Insider, and Bust. When she’s not exploring her adopted home state of Maine, she’s likely planning her next big trip.

Your next trip is planned and everything’s covered — the flight is booked, the hotel is reserved, and you’ve budgeted for meals and activities. But if you think that’s the end of your spending, think again. From ground transportation to comfortable walking shoes to the correct identification, here are some frequently overlooked travel costs you should keep in mind.

Layovers

Person browsing beverage display case
Credit: © simona/stock.adobe.com

Layovers can be a sneaky expense when it comes to your budget — the longer you’re en route, the more money you’re likely to spend. Even a short layover could result in costs you may have forgotten to budget for, like buying a meal in between flights, purchasing a book to stay entertained, or paying for Wi-Fi. 

Then, there’s always the possibility of a delay or cancellation, which forces you to spend money on food, water, and sometimes overnight accommodations. These costs can add up quickly, especially since airports are notoriously pricey. It may be a better idea to book the nonstop option if it’s not considerably more expensive.

Beverages

Woman drinking bottle of water outside
Credit: © twinsterphoto/stock.adobe.com

You might have budgeted for food, but have you thought about morning coffees, afternoon matchas, and evening cocktails? They all add up over the course of the week. If you’re traveling internationally, bottled water may need to be tallied on the daily expenses, too, depending on whether the tap water is safe to drink.

Ground Transportation

Close-up of taxi sign on top of vehicle
Credit: © Kyryl Gorlov/stock.adobe.com

You might breathe a sigh of relief when your flight is finally booked — after all, airfare certainly eats up a big chunk of the travel budget. But that’s not the end of your transportation costs; there’s also traveling to and from the airport, plus the price of rental cars, public transportation, taxis, or ride-shares. Don’t forget to factor in sightseeing tours, the cost of gas, and adequate insurance coverage, too.

Related: Why You Should Never Pay Full Price for Your Rental Car

Travel Wardrobe

Tour group exploring Krakow, Poland
Credit: © Evaldas/stock.adobe.com

Traveling often means encountering different climates and environments, and your everyday wardrobe might not be up to the task. First and foremost, you’ll need to make sure your footwear is appropriate for your destination. A good pair of waterproof walking shoes is essential — after racking up thousands of steps each day, you’ll be glad you made the investment. Your preparation should also extend to other wardrobe items, including specialty gear, evening wear, and clothes that generally travel well, all of which can add on to the budget.

Plane Comfort

Passenger wearing headphones in seat leaning against window
Credit: © Anastasiya/stock.adobe.com

Sure, you saved money on that basic-economy ticket, but now you have to pay for it in a different way — 11 long hours in a cramped middle seat. For savvy international travelers, preparing for a long plane ride is a sport in and of itself, with certain items making traveling thousands of miles over the ocean more palatable. Noise-canceling headphones, a reusable water bottle, snacks, a neck pillow, and comfortable travel clothes are a few of the items worth your while — as long as you’re willing to make the investment.

Related: 8 Hacks for Staying Comfortable on a Long-Haul Flight

Pet and Home Care

Woman on sofa giving dog a treat
Credit: © Seventyfour/stock.adobe.com

When you leave your furry friends behind, you need to know they’re cared for — and that comes at a price. Boarding dogs in a kennel can cost anywhere between $30 and $75 dollars a night, while in-home pet sitting can exceed $100 a day. These costs can rise during holidays, a popular time to travel, and depending on the number of animals you have. Even if you don’t have animals, you may benefit from home care while you’re away. If you don’t know a neighbor who can water the plants, collect the mail, or check in on the pipes, you may need to hire someone.

Related: The One Thing You Should Do at Home Before a Trip

Fees

Customer signing receipt
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These days, there are hidden fees everywhere you look, especially when it comes to travel. Airlines charge you for where you sit and what you bring, TSA levies a fee for going through security (built into the cost of your plane ticket), airport vendors charge way more than street prices, and car rental companies bill you for fuel service and cleaning. Fees are also added to your lodging, your ATM withdrawal, currency conversions, and sometimes even your restaurant bill. 

While it may be difficult to get a sense of exactly how much you’ll end up paying in fees, we suggest you leave a comfortable cushion in your budget for these extras and make sure to read the fine print. And speaking of extras, don’t forget to leave room for gratuities, either — tips for bartenders and servers, housekeeping, taxi drivers, and bellhops can add up over the course of your trip.

Luggage

Traveler measuring the size of her luggage
Credit: © bnenin/stock.adobe.com

In addition to raising checked baggage fees, airlines are getting stricter when it comes to baggage size policies, which means your go-to luggage may no longer cut it. Many budget airlines, like Ryanair, are known for rigorously enforcing carry-on size limits, while Spirit and Frontier also carefully monitor the size of your personal item. If you’re forced to gate-check, it could come at an unexpected cost of $65 or more. Some international carriers, like Lufthansa, may weigh your carry-on and force you to check it if it’s too heavy.

Before you leave, research your flight carrier’s requirements to ensure your luggage is the correct size; otherwise, you’ll need to create extra room in the budget to buy a new bag or check your current one.

Identification

Traveler holding passport and boarding pass
Credit: © Jenna Hidinger Photo/stock.adobe.com

As of May 2025, travelers are required to have a REAL ID to board a domestic flight within the United States if they don’t already have a passport or another acceptable form of identification. If you don’t have time to get a REAL ID before your next trip, the TSA recently introduced a new option — pay $45 for an identity check that’s good for a 10-day travel period, and you can still board a plane (for a price).

Traveling internationally? Make sure your passport is good for at least six months after your return date — otherwise, you may not be allowed to enter the country you’re visiting, and you could find yourself paying considerably more for an expedited or emergency renewal.

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Tips

6 Things Airport Gate Agents Want You To Know

By Nicole Villeneuve
Read time: 5 minutes
April 28, 2026
Updated: April 28, 2026

6 Things Airport Gate Agents Want You To Know

By Nicole Villeneuve
Author
Nicole Villeneuve
Nicole is a writer and researcher with over 15 years of experience seeking out arts, culture, and lifestyle stories in places like remote northern Quebec and the unforgettable streets of Amsterdam. Her work has also appeared in PureWow, Brit + Co, AUX TV, and CBC.

Airport gates can be places of extremes. One minute, they’re a quiet place to pass the time before a flight. The next, they’re a rush of activity, with chaotic boarding lines, muffled announcements overhead, and passengers gathering their things while hoping they’re in the right place at the right time. While travelers are juggling their own stresses, gate agents are managing dozens of moving parts at once on a strict timeline. But a few small actions can make a big difference in keeping the boarding process running smoothly for everyone involved. Here are six things airport gate agents wish travelers would do.

Ask Questions Early

Gate agents speaking with passengers
Credit: © Hinterhaus Productions—Stone/Getty Images 

Even well-prepared travelers may need help with things from time to time, whether it’s a seat change, extra assistance while boarding, or gate-check tags for a stroller or car seat. The best time to ask is well before boarding begins, not while it’s happening, according to United Airlines gate agents on Reddit. Once an inbound flight arrives, agents shift into a tightly timed process and interruptions become much trickier to manage. They’ll be juggling not just greeting each passenger at boarding, but also potential scanning issues, standby lists, and last-minute updates all at once. 

Of course, gate agents are happy to help, but they’re better able to do so before the rush starts. Agents interviewed by Outside magazine and Huffington Post recommend approaching them upwards of 30 minutes before boarding time. Just make sure it’s not too early — gate agents also appreciate when they’re given a few moments to log into their workstation and review the day’s itinerary when they arrive at the gate. 

Those Announcements Are Important

Passenger waiting at gate with cup of coffee
Credit: © Irina Schmidt/stock.adobe.com

At the airport, it’s easy to tune out PA announcements, especially since many don’t pertain to your flight or because the terminal is simply too noisy — doubly so when loudspeakers can be a bit tricky to decipher to begin with. But gate agents share timely updates about delays, last-minute gate changes, and boarding over the loudspeaker. Ignoring them can cause unnecessary confusion for passengers and extra work for gate agents. 

Often, when passengers miss these updates, they head to the desk to ask questions that have already been answered. While gate agents are certainly there to help, it’s only one of several tasks they’re handling. Before asking, try checking the arrival and departure information board in the terminal, the screen at your gate, or airline apps for updates. During boarding chaos or tight turnaround times, even a few extra interruptions can add pressure to an already-packed workflow.

Be Ready To Board

Passenger sitting with passport and boarding pass in hand
Credit: © Jose/stock.adobe.com

Boarding moves quickly once it gets going, and gate agents are counting on it. Having your boarding pass out, your ID documents ready, and your group called before approaching the gate podium helps keep the line flowing smoothly. Agents aren’t just scanning you onto the plane — they’re usually troubleshooting and coordinating with crew at the same time, so doing your part to stay organized makes it a more efficient experience for everyone.

One common slowdown is when passengers approach the gate without realizing what they need in hand and end up fumbling for passes or identification. Travelers standing in the wrong group or presenting tickets for the wrong flight segment of a connecting flight (which needs manual correction through the computer) are also common causes of slowdowns. These small hiccups can add up when boarding needs to occur relatively quickly to keep flights on time.

They’re Multitasking — Not Ignoring You

Gate agent at podium speaking on phone
Credit: © Hinterhaus Productions—DigitalVision/Getty Images 

It can feel frustrating when there are delays or changes, and a gate agent is typing away at their computer, barely looking up. To travelers, it might feel like they’re not paying attention, but they are — both to their environment, and to several of the other moving parts of their job. 

In just a short timespan, agents are most likely assigning seats, coordinating with flight crew, tracking connecting passengers, arranging preboarding assistance, and preparing the next flight for departure. They’re also physically responsible for parts of the turnaround process: For many airlines, that includes operating the jetway that gets passengers to the plane. A delay of even a few minutes can have a domino effect on a flight’s schedule, so it’s helpful to know they’re working as quickly as they can.

Patience Goes a Long Way

Passenger handing boarding pass to gate agent
Credit: © Akarawut/stock.adobe.com

Gate agents are often the face of the airline, particularly during stressful moments, but they’re very rarely the cause of the problem. Delays, cancellations, baggage limits, and missed connections are certainly frustrating, but they are usually out of the agents’ control. What gate agents can control, though, is how they help you. Passengers who are calm, respectful, and patient often get more assistance more quickly than those who get confrontational, according to gate agents’ posts on Reddit.

When it comes to smaller requests such as seat changes or rebooking options, agents are often happy to go the extra mile for patients who treat them well. Try approaching the podium up to 30 minutes before boarding is scheduled to start to make sure they can better focus on your issue. 

Their Powers Are Limited

Airport gate agent speaking with passengers
Credit: © xavierarnau—E+/Getty Images 

It’s fairly typical for passengers to need help with issues that may arise, but it’s also common for them to ask for extras such as upgrades, additional compensation if things go awry, or exceptions to rules or regulations. Agents are usually happy to help when they can, but in reality, their authority on these matters is quite limited. 

Airline protocols determine things like upgrade priorities, standby lists, and compensation for delays or overbooked flights. In many cases, the computer, not the agent, makes the final call. If the solution feels unsatisfactory, it’s recommended to politely ask if a supervisor can assist. If anything further can be done, it’ll come from above — not from the gate agent whose job it is to focus on the safe and timely departure of flights.